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A late-coming gratitude with everlasting emotions

We were deeply touched to receive a heartfelt thank-you email recently. It evoked memories for us, and we're glad she still remembers it, even though it happened long ago. Receiving this email inspires us to continue delivering exceptional service every day.

Below is the heartwarming story we're proud to share, featuring the dedicated efforts of Huong, a member of our devoted Passenger Assistant Team (PAT), in helping our passenger locate her lost bag.

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