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With the aim of providing passengers with the most convenient and smooth experience, Terminal 2 provides a system of automated immigration departure gate in the departure area on the 2nd floor. The automated immigration departure gate allows passengers to complete exit procedures themselves, featuring a user-friendly interface for ease of use.

Location
After completing the check-in procedures and entering the departure area, passengers are kindly requested to turn right to access the automated immigration departure gate (view map).

Procedure for going through the automated immigration exit gates

Vietnamese passport holders and foreigners are presently permitted to use automatic immigration lane upon arrival at Terminal 2, subject to a number of conditions. Please make your way to the room located on the second floor, to the right of the exit area, where immigration supporters are available to assist you. Registration and operation of the automated departure gates will be guided by immigration personnel for passengers. (view map)

For further inquiries, kindly reach out to the immigration department's headquarters in Da Nang at the following contact:
• Website: https://dichvucong.bocongan.gov.vn/?home=1 or https://xuatnhapcanh.gov.vn/en
• Address: 78 Le Loi Street, Hai Chau District, Da Nang City
• Phone number: +84 932 595 996

Liquids, aerosols & gels must be in containers with maximum capacity of 100ml or less, otherwise shall be rejected even if containers are partially filled.

Containers (not exceeding 1-litre in total) must be placed in a transparent re-sealable and completely closed plastic bag.

Exemptions can be made for baby food provided that an infant is traveling with you. Exemptions can also be made for special dietary items and medication accompanied with an original letter from certified medical practitioners. These items may be subjected to additional checks at the security screening point.

1. You are a foreigner not holding a Vietnamese passport;

2. You are not crew member on flights from Viet Nam to other countries;

3. Your purchase is made at an eligible VAT refund shop in Vietnam;

4. Your purchase is accompanied with you on board.

If you are thinking about shopping VAT-free, please make sure that the store where you make a purchase is a part of the VAT refund program

The minimum purchase amount eligible for a tax refund is 2,000,000 VND.

After purchasing your items, present your passport to request the necessary VAT refund documents including the invoice and declaration form for VAT refund issued within 30 days prior to departure date.

Please keep the documents and the receipts until your departure and note that incomplete documents may deny your VAT refund eligibility.

Before check-in, present your passport, original invoice, VAT refund declaration form and your purchased items at the Customs office for VAT refund custom inspection (view map) to obtain the customs acceptance stamp.

Check in, go through immigration and customs to enter the restricted area on the second floor where the Tax refund counter is located.

At the VAT refund counter, present your passport, boarding pass, invoice and stamped VAT refund declaration form to get a refund, which is subject to a service charge at maximum 15% of the refund value.

The default refund currency is Vietnam Dong. If you want to get a refund in other currencies, the current exchange rate of the bank authorized to operate the VAT refund counter will be applied.

For more information, visit the website of the General Department of Vietnam Customs.

 The automatic departure boarding gate system at Danang international passenger terminal is a convenience helping passengers save time during boarding procedures.

Location
• Automatic departure boarding gate 02 (View map)
• Automatic departure boarding gate 06 (View map)
Instructions to automatic departure boarding gate usage:
1. Line up according to the instructions of the procedure officer
2. Wait for your turn at the marked line in front of the automatic departure boarding gate.
3. Place the QR code on your boarding pass onto the scanner.
4. Wait until the door opens.
5. Walk through the door to board the airplane.